Privacy policy
This Privacy Policy describes how One Good Team Pte. Ltd. (“we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with our websites: www.onegoodcard.com and www.ogc.link. This policy applies to personal data collected during shopping, account registration, or platform use.
What Information We Collect
When you visit our sites, we automatically collect certain information about your device, including your IP address, web browser, time zone, and cookies. We also track your interactions with our site - such as pages viewed, referring websites, and product interests. This is known as Device Information.
When you make a purchase, sign up for an account, or use our digital platform, we may collect your name, email address, phone number, billing and shipping addresses, payment details, company name, profile image, job title, and any other information you provide, such as links or social media handles. This includes any data stored in your digital business card or managed through our team platform.
How We Use Your Information
We use your information to:
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Fulfil orders and process payments
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Ship products and provide order updates
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Create and manage your digital business card
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Provide customer support and respond to inquiries
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Improve and personalise your experience
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Send marketing communications (only if you’ve opted in)
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Detect fraud and enhance security
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Comply with legal and regulatory obligations
Sharing Your Information
We share your personal information with trusted third parties who help us operate our online store and digital platform. These include our e-commerce provider (Shopify), payment processors, cloud infrastructure providers, and email communication services.
We do not sell or rent your personal information.
We may disclose your information if required to do so by law or in response to legal requests (such as subpoenas or lawful investigations).
Your Rights
If you are a resident of the EU or other regions with similar laws, you have the right to access, correct, update, or delete your personal data. You may also object to certain processing or request data portability.
To make a request, please email us at hello@onegood.team.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above. When you delete your account or withdraw your data, we follow a secure deletion process. Order data may be kept longer for business or legal compliance purposes.
Data Security
We take data protection seriously and use technical and organisational safeguards to protect your information. These include secure servers, access controls, encryption, and regular system updates. However, no system is completely immune to breaches, and we encourage safe use practices on your part.
Cookies and Tracking
We use cookies, pixels, and similar technologies to understand how users browse our sites and improve performance. You can disable cookies through your browser settings.
Please note we do not alter our site’s data practices when we receive Do Not Track signals.
Children
Our websites and services are not intended for users under the age of 13. We do not knowingly collect information from children.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Contact Us
If you have questions about this policy or your personal data, you can contact us at: hello@onegood.team