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Product policy

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the e-receipt or proof of purchase. 

Refunds will not be issued if the reason is due to change-of-mind after receiving the items. Refunds will be considered under cases whereby the item is defective and is non-functional upon arrival and has not been tampered with by the customer. 

To start a return, you can contact us at hello@onegood.team. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Lost/misplaced card
We will not be liable for lost/misplaced items due to your personal negligence. In the unfortunate event that you have lost/misplaced your One Good Card and would like to link your existing account to your newly purchased One Good Card, please reach out to us via hello@onegood.team for assistance on this matter.

 

For more inquiries, reach out to us via:

hello@onegood.team

Last updated: 17 Jun 2021